Cancellations: Cancellations or reservation changes made at least one business day in advance allow us the opportunity to accommodate other guests and will be greatly appreciated. No-show reservations are subject to a cancellation fee of up to 30% of the service fee.
Late Arrivals: To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes or later to another convenient time.
Redo: We stand firmly behind all of our salon services. We will ask several times if you are happy with the service, during your appointment time. If you are not 100% satisfied with your service, you must contact us within 48 hours so we can remedy the situation. If you change your mind to receive a different look than discussed during the consultation, charges may apply. However, small tweaks and adjustments will be honored for 1 week of date of services.... NO LONGER!
Returns/Refunds: Due to the artistic nature of what we do, we cannot offer full refunds on services performed. However, we will work timelessly to ensure you are satisfied on the day of your service.
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